Refund & Returns Policy
Last Updated: July 2026
At District Line Clothing, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You may return eligible items within 14 days of receiving your order.
To qualify for a return, your item must be:

• Unworn

• Unwashed

• In its original condition

• With all original tags attached

• Returned in the original packaging where possible

We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Unfortunately, we cannot accept returns for:

• Gift cards

• Personalised or custom-made products

• Items marked as non-returnable

• Underwear or other hygiene-sensitive items (unless faulty)

How to Return an Item
To begin a return, please contact us through our Contact page or by email.
Please include:

• Your order number

• Your full name

• The item(s) you wish to return

• The reason for your return

Once approved, we will provide instructions on how to return your order.
Items returned without first contacting us may experience delays in processing.
Return Shipping Costs
Unless your item is faulty or we have sent you the wrong product, customers are responsible for the cost of returning items.
We recommend using a tracked delivery service, as we cannot be responsible for parcels lost during return transit.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Please allow:

• 3–5 working days for us to inspect your return.

• Up to 10 working days for your bank or payment provider to process the refund.

Original shipping charges are non-refundable unless the return is due to our error or the item is faulty.
Faulty or Incorrect Items
If you receive:

• A damaged item

• A faulty product

• An incorrect order

Please contact us within 48 hours of receiving your order.
Where possible, include:

• Your order number

• A description of the issue

• Clear photographs showing the fault or incorrect item

If the item is confirmed to be faulty or incorrect, we will offer one of the following:

• A replacement

• A full refund

• An exchange

We will also cover any reasonable return postage costs for faulty or incorrectly supplied items.
Exchanges
If you would like a different size or colour, please contact us to arrange an exchange.
Exchanges are subject to stock availability.
If the requested item is unavailable, a refund will be issued once the returned item has been received and approved.
Sale Items
Sale items can be returned unless otherwise stated.
If an item is marked as Final Sale, Clearance, or Non-Returnable, it cannot be refunded unless it is faulty.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
If your order has not yet been dispatched, we will do our best to cancel it and issue a full refund.
Once an order has been shipped, it must be returned in accordance with this policy before a refund can be processed.
Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our Contact page.